Privacy Policy

1. Introduction and Scope

Welcome to The Zanetti Studio ("Company," "we," "our," or "us"). This Privacy Policy ("Policy") describes how The Zanetti Studio collects, uses, discloses, retains, and protects information obtained from visitors and customers ("you" or "User") who access or use our website, mobile-optimized pages, and related online services (collectively, the "Site") in connection with the purchase or inquiry of custom tile products and services.

This Policy is incorporated by reference into our Terms of Service. By accessing the Site, creating an account, placing an order, or otherwise engaging with our services, you acknowledge that you have read, understood, and agree to be bound by this Policy. If you do not agree, please discontinue use of the Site immediately.

This Policy applies to all personal information processed by The Zanetti Studio in the course of operating our online custom tile store, including information submitted via order forms, inquiry forms, account registration, email correspondence, and automated data collection technologies.

2. Information We Collect

2.1 Information You Provide Directly

We collect personal information that you voluntarily provide to us, which may include but is not limited to:

Identifiers: Full name, billing address, shipping address, email address, and telephone number
Financial information: Credit card numbers, debit card numbers, and other payment instrument data (collected and processed exclusively through PCI-DSS-compliant third-party payment processors; The Zanetti Studio does not store raw payment card data)
Account credentials: Username and hashed passwords if you create an account
Design and order specifications: Custom tile dimensions, color selections, artwork files, quantity, and delivery preferences
Communications: Content of emails, chat messages, or inquiry forms you send to us
Demographic information: Information you optionally provide such as business name or trade affiliation

2.2 Information Collected Automatically

When you access the Site, certain information is collected automatically through cookies, web beacons, pixels, server logs, and similar tracking technologies, including:

Device and technical data: IP address, browser type and version, operating system, device identifiers, and referring URL
Usage data: Pages viewed, time spent on pages, clickstream data, search queries entered on the Site, and error logs
Location data: General geographic location inferred from IP address (not precise geolocation unless expressly granted)
Session and persistent cookies: As further described in Section 7 below

2.3 Information from Third Parties

We may receive information about you from third-party sources, including social media platforms (if you interact with our accounts), analytics providers, payment processors, fraud detection services, and advertising partners, in each case subject to those parties' own privacy policies.

3. Legal Bases for Processing

To the extent applicable law requires a lawful basis for processing personal information, The Zanetti Studio relies on one or more of the following:

Performance of a contract: Processing necessary to fulfill orders, process returns, and provide customer service
Legitimate interests: Fraud prevention, security, improving our Site and services, and direct marketing to existing customers, balanced against your rights
Consent: Where we rely on your consent (e.g., for certain marketing communications or non-essential cookies), you may withdraw that consent at any time without affecting the lawfulness of prior processing
Legal obligation: Processing required to comply with applicable laws, regulations, court orders, or governmental requests

4. How We Use Your Information

The Zanetti Studio uses the personal information we collect for the following purposes:

Order fulfillment: To process transactions, manufacture custom tile orders, arrange shipping, and communicate order status
Account administration: To create and maintain your account and authenticate your identity
Customer service: To respond to inquiries, resolve disputes, and provide technical assistance
Marketing and communications: To send promotional emails, newsletters, and product updates — subject to your communication preferences and applicable opt-out rights
Analytics and improvement: To analyze usage trends, conduct research, improve Site functionality, and develop new products or services
Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, unauthorized access, and other illegal or harmful activities
Legal compliance: To comply with applicable federal, state, and local laws, regulations, and binding legal processes, including tax obligations
Business operations: To perform internal record-keeping, auditing, accounting, and corporate governance functions

5. Disclosure of Your Information

We do not sell your personal information for monetary consideration. We may share your information in the following circumstances:

5.1 Service Providers

We engage third-party vendors and service providers who perform services on our behalf, including payment processing, order fulfillment, shipping and logistics, email delivery, data analytics, customer relationship management, and IT infrastructure. Such third parties are contractually obligated to use your information only as directed by The Zanetti Studio and to implement reasonable security measures.

5.2 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, dissolution, or sale of all or substantially all of our assets, your personal information may be transferred to the successor entity, subject to the obligations of this Policy.

5.3 Legal and Regulatory Disclosure

We may disclose your information if required by law or if we reasonably believe disclosure is necessary to: (a) comply with a subpoena, court order, or other legal process; (b) protect and defend our legal rights or property; (c) prevent or investigate potential wrongdoing in connection with our services; or (d) protect the personal safety of users, employees, or the public.

5.4 Aggregated or De-Identified Data

We may share aggregated, de-identified, or anonymized data that cannot reasonably be used to identify you, without restriction.

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Policy, unless a longer retention period is required or permitted by applicable law. Criteria used to determine appropriate retention periods include the nature and sensitivity of the data, the purposes for which it was collected, applicable legal and regulatory obligations (including tax record requirements), and our legitimate business interests. When personal information is no longer needed, we will securely delete, anonymize, or destroy it in accordance with our data retention schedule.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on the Site. Cookies are small data files stored on your device. We use:

Strictly necessary cookies: Essential to operate the Site (e.g., shopping cart functionality, authentication)
Performance and analytics cookies: To measure traffic and usage patterns. We may use Google Analytics, a web analytics service provided by Google LLC. Google Analytics uses cookies to collect information about how visitors use the Site. This information is transmitted to and stored by Google on servers in the United States. Google may use this information to evaluate your use of the Site and to compile reports on website activity. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-Out Browser Add-on, available at tools.google.com/dlpage/gaoptout, or by adjusting your cookie preferences.
Functionality cookies: To remember your preferences and personalize your experience
Targeting and advertising cookies: To deliver relevant advertisements and measure campaign effectiveness. We may use Google Ads (formerly Google AdWords), an online advertising service provided by Google LLC. Google Ads may place cookies on your device to track conversions (i.e., actions taken on our Site after clicking an ad) and to serve remarketing advertisements to users who have previously visited the Site. The information collected through Google Ads cookies may be used by Google to personalize ads across its advertising network. You can manage your Google ad preferences and opt out of personalized advertising at adssettings.google.com, or opt out of Google’s use of cookies for advertising by visiting the Network Advertising Initiative opt-out page at optout.networkadvertising.org.

You may control cookies through your browser settings or, where applicable, through our cookie consent management tool. Note that disabling certain cookies may impair Site functionality. Our Site is built and hosted on the Wix platform (Wix.com, Ltd.). Wix may independently collect certain technical and usage data as part of providing its hosting and infrastructure services. For information on how Wix handles data, please review the Wix Privacy Policy at support.wix.com/en/article/wix-privacy-policy. The Zanetti Studio is not responsible for the privacy practices of Wix.

8. Your Privacy Rights

Depending on your jurisdiction of residence, you may have the following rights with respect to your personal information:

Right of access: The right to request a copy of the personal information we hold about you
Right to rectification: The right to request correction of inaccurate or incomplete information
Right to erasure ("right to be forgotten"): The right to request deletion of your personal information, subject to legal exceptions
Right to restriction of processing: The right to request that we limit our processing of your information in certain circumstances
Right to data portability: The right to receive your information in a structured, commonly used, machine-readable format
Right to object: The right to object to processing based on legitimate interests, including direct marketing
Right to withdraw consent: Where processing is based on consent, the right to withdraw that consent at any time
Right to opt out of sale/sharing: To the extent applicable under state law (e.g., California Consumer Privacy Act), the right to opt out of the sale or sharing of personal information for cross-context behavioral advertising

To exercise any of these rights, please submit a verifiable request to us using the contact information in Section 12. We will respond within the timeframe required by applicable law (typically 30-45 days). We may need to verify your identity before processing your request. We will not discriminate against you for exercising your privacy rights.

9. California Residents — CCPA/CPRA Disclosures

If you are a California resident, you have specific rights under the California Consumer Privacy Act of 2018 ("CCPA") as amended by the California Privacy Rights Act of 2020 ("CPRA"). In the preceding twelve (12) months, we may have collected the categories of personal information described in Section 2. We do not sell personal information as defined under the CCPA/CPRA. You have the right to know, delete, correct, and opt out of sharing of personal information, as well as the right to non-discrimination for exercising these rights. California residents may submit requests by contacting us at the information provided in Section 12. We will respond within 45 days, with a possible extension of an additional 45 days where reasonably necessary.

10. Children's Privacy

The Site is not directed to individuals under the age of 13, and we do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately so that we may take appropriate steps to delete such information. If we become aware that we have collected personal information from a child under 13 without verified parental consent, we will take steps to remove that information from our servers as promptly as practicable.

11. Data Security

We implement and maintain reasonable and appropriate technical, administrative, and physical safeguards designed to protect your personal information against unauthorized access, use, alteration, disclosure, and destruction. These measures include, without limitation, SSL/TLS encryption for data in transit, access controls, and third-party payment processor PCI-DSS compliance. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security. In the event of a data breach that triggers notification obligations under applicable law, we will notify affected individuals and relevant authorities as required.

12. Contact Us

For questions, concerns, or to exercise your privacy rights, please contact us at:

The Zanetti Studio

Attn: Privacy Officer

Website: www.thezanettistudio.com

Email: bereweeks@gmail.com

We will acknowledge receipt of your request and provide a substantive response within the applicable legal timeframe.

13. Changes to This Policy

We reserve the right to update or modify this Policy at any time and at our sole discretion. We will notify you of material changes by posting the revised Policy on the Site with an updated effective date and, where required by law, by providing additional notice (such as email notification). Your continued use of the Site after any such changes constitutes your acceptance of the revised Policy. We encourage you to review this Policy periodically.

14. Governing Law and Dispute Resolution

This Policy shall be governed by and construed in accordance with the laws of the applicable state, without regard to conflict of law principles. Any disputes arising under or relating to this Policy shall be subject to the dispute resolution provisions set forth in our Terms of Service.